Account Director, Social

Who are we looking for

We are looking for an ambitious and entrepreneurial Social Account Director to be the champion of delivering great work on social platforms for our Mars Petcare account. Clients will view you as someone they inherently trust, who consistently meets their expectations and with whom they can have an honest dialogue about making the work better. Your wider agency team will view you as a go-getter, who leads from the front, keeps everything on track and communicates brilliantly.

The role will report into a Client Lead and will work closely with strategy, project management and creative teams to help deliver projects.

The successful candidate will be involved in all aspects of the campaigns, from briefing and creative development to delivery. The fast-paced nature of the account will suit someone who is proactive, not afraid to roll up their sleeves and who enjoys working as part of a team.


Key responsibilities


  • Leading across a range of projects (with a quick turnaround pace) and being the key POC for client

  • Develop, maintain and extend client relationships. Become your client’s partner, keeping them updated on the progress of projects consistently

  • Thinking social digital content first, to create the most effective engaging content that drives performance

  • Managing up to the Client Lead effectively, flagging blockers early

  • Working closely with production and project management to deliver campaigns on time and on budget

  • Being instrumental in the process of creating social strategies and driving the programme of work to deliver the right content

  • Have complete understanding of project timings and next steps and drive to keep projects on track. Being resourceful and agile to respond to client requests

  • Checking all work against feedback before resupplying to the client and delivering quality control across the board to ensure work is on brand and in keeping with guidelines

  • Managing project estimates, requesting client POs and overseeing project finances all the way to reconciliation


Key skills


  • Ability to translate client brief into a programme of work with articulated deliverables

  • Ability to co-create proposals to meet the needs of the client brief detailing objectives, strategic approach, creative solutions, measurement and budget.

  • Delivery of social campaigns as a core competency (expertise across all social channels)

  • Be willing to ‘muck in’ at every stage of the creative process, including creating content fit for social platforms

  • An expert in platform best practice

  • Be creatively ambitious and strategically curious

  • Have confidence to challenge and push for better work and improved ways of working

  • Be highly organised and have meticulous attention to detail

  • Have a real get-up-and-go, ‘can-do’ attitude

  • Be open to learn

  • Have a real desire to work collaboratively within a strong team environment

  • Be a confident communicator – both written and verbal

  • Be able to work seamlessly with internal and external colleagues and can work well with multiple stakeholders

  • Ability to manage internal resources (alongside planning and PM), managing and liaising with third parties and partners (producers, production companies, other agencies)

  • Strong commercial acumen with the ability to develop and manage budgets.

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