Account Manager

The role

Our new Account Manager, working across our flagship accounts, Toyota & Lexus, UK, should be the champion of delivering great work (at pace), on time and on budget for our clients. Clients will view you as someone they inherently trust, who meets their expectations and with whom they can have an honest dialogue about making the work better. Your wider agency team will view you as a go-getter, who keeps everyone on track and communicates brilliantly whilst striving for the best creative product that the agency can produce.

Key skills


Excellence in project management:

  • Being the day-to-day lead on your specific projects, the client’s first port of call
  • Interpreting, questioning and challenging (where necessary) client briefs
  • Setting and managing project timelines
  • Ensuring client feedback is clear and understood
  • Checking all work against feedback before resupplying to the client
  • Driving quality control across the board to ensure the work is on brand
  • Great attention to detail, understanding of press, digital, social, radio, OOH and TV production, process orientated.
  • Ensuring line managers are kept up to speed and involved where necessary

Financial Management:

  • Ensure all projects are thoroughly costed against budget and communicated to the client
  • Maintain a close eye on overburn
  • Managing project estimates, client POs all the way to reconciliation.
  • Filing of approvals and managing of costs tracker.

Client relationships:

  • Experience working very closely with clients (and even in their office), as well as working with multiple stakeholders.
  • Develop, maintain and extend client relationships. Become your client’s partner
  • Develop a deep understanding of the client’s business. Understand their pressures, products, goals and motivations, both on a project and business level
  • Manage client expectations in relation to project objectives, timelines, and budgets. Be upfront, clear and honest at all times. Communicate!

Agency and partner relationships:

  • Experience at an integrated agency would be preferable.
  • Experience working closely with media agency, in an integrated manner, is preferable.
  • Build strong working relationships with creative, planning, media teams, delivery/production and the wider account team
  • Help to drive the culture of the agency – become integral to its identity
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