Multi-Year Accessibility Plan Requirement

Regulation 191/11: Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act, 2005 requires organizations to create multi-year accessibility plans, update them at least once every five years and post them on their websites if they have one. An accessibility plan outlines what steps an organization will take to prevent and remove barriers to accessibility and when it will do so.

The law is flexible, so you can develop your accessibility plan in a way that works best for your organization. There is no right or wrong way. This form includes sample information to help you comply with section 4 of the Regulation.

This section applies to the Government of Ontario, Legislative Assembly of Ontario, Designated Public Sector organizations as well as business/non-profit organizations with 50 or more employees.

Message from the CEO

At The&Partnership Inc. (T&P), we are committed to fostering an inclusive, barrier-free workplace where everyone can contribute to their fullest potential. Accessibility is a shared responsibility and an important part of how we support our people, partners, and visitors. This Multi-Year Accessibility Plan outlines the steps we are taking to meet our requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and Ontario Regulation 191/11 (Integrated Accessibility Standards Regulation), and to improve opportunities for people with disabilities.

Allison Ballantyne Chief Executive Officer, T&P Canada April 01, 2026

Introduction

The&Partnership Inc. (T&P) is committed to meeting the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility. This plan applies to our Toronto, Ontario operations.

This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. The plan is reviewed and updated at least once every 5 years.

Plan period: 2026–2031 Date created/updated: April 01, 2026 Next review date (no later than): April 01, 2031

We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.

We maintain records of the training provided, including the dates on which the training was provided and the number of individuals to whom it was provided.

The&Partnership Inc. (T&P) strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

The&Partnership Inc. (T&P) is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. The plan is reviewed and updated at least once every 5 years.

We train every person as soon as practicable after being hired and provide updated training in respect of any policy changes, while maintaining records of the training provided, including dates and the number of individuals trained.

Section 1. Past Achievements to Remove and Prevent Barriers

The&Partnership Inc. (T&P) has completed the following accessibility initiatives.

Customer Service

• Maintained an Accessibility for Persons with Disabilities: Customer Service Policy that addresses accessible customer service, including communication, assistive devices, service animals, support persons, notice of temporary disruptions, and feedback.
• Established an Ontario-specific Accessibility Feedback & Accessible Formats notice describing how feedback can be submitted (email/phone/mail/in person) and how accessible formats/communication supports can be requested.
• Created a Notice of Temporary Disruption template to provide consistent notices and alternative arrangements when disruptions occur.
  

Information and Communications

• Documented commitments in the IASR Policy to provide accessible formats and communication supports upon request and to consult with the requester to determine suitability.
• Documented an accessible feedback approach (IASR Policy and Ontario public notice) and a process to respond to requests for accessible formats/communication supports.

Employment

• Documented employment-related accessibility commitments in the IASR Policy, including recruitment accommodations, employee notification, accessible formats/communication supports for employees, workplace emergency response information, documented individual accommodation plans, return-to-work, and performance management considerations.
• Implemented recruitment postings that include an accommodation statement and an application question to identify accommodation needs during the recruitment process.
• Included accommodation language in an employment agreement template.

Procurement

• T&P does not currently have a standalone procurement accessibility standard for Toronto operations; however, accessibility considerations are applied where feasible when selecting workplace tools and vendor services.

Self-service kiosks

• T&P does not currently use self-service kiosks as part of Toronto office operations.

Training

• Documented training commitments in our Customer Service Policy and IASR Policy, including training on accessibility standards and the Ontario Human Rights Code as it relates to persons with disabilities, and maintaining records of training.

Design of Public Spaces

• T&P’s Toronto operations are in leased office space; physical building features are primarily managed by building management. T&P coordinates accessibility-related needs within our control as required.

Transportation

• T&P does not provide transportation services as part of Toronto office operations.

Other

• Updated workplace emergency preparedness documentation to include accessibility considerations in the Fire & Safety Plan.
• Created an Individualized Workplace Emergency Response Plan (Template) to document individualized emergency response information where required.

Section 2. Strategies and Actions

Customer Service

• The&Partnership Inc. (T&P) is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others.
• Maintain and communicate the Customer Service Policy and ensure it is available in accessible formats upon request. Timeframe: Ongoing (2026–2031)
• Maintain an Accessible Feedback and Accessible Formats process for the public and ensure requests are responded to in a timely manner. Timeframe: 2026 and ongoing (review annually)
• Use the Notice of Temporary Disruption template when disruptions occur, including details of alternative arrangements where available. Timeframe: Ongoing (2026–2031)

Information and Communications

The&Partnership Inc. (T&P) is committed to making our information and communications accessible to people with disabilities. List the initiatives your organization is planning and specify the timeframe for each.

• Provide accessible formats and communication support upon request, in a timely manner, and at a cost that is no more than the regular cost charged to others (if any), in consultation with the requester. Timeframe: Ongoing (2026–2031)
• Ensure this Multi-Year Accessibility Plan is posted on our website (as required) and is available in accessible formats upon request. Timeframe: By April 17, 2026; then reviewed/updated at least every 5 years
• Work with our web team to publish Ontario accessibility content (including the feedback process and accessible formats statement) on a publicly available page and keep it current. Timeframe: By April 17, 2026; then ongoing maintenance
  

Employment

The&Partnership Inc. (T&P) is committed to fair and accessible employment practices.

• Continue to notify applicants of accommodation availability during recruitment, assessment, and selection, and consult with applicants who request accommodation. Timeframe: Ongoing (2026–2031)
• Maintain a documented process for individual accommodation plans and a return-to-work process for employees who require disability-related accommodations. Timeframe: Ongoing (2026–2031)
• Provide individualized workplace emergency response information where required and review/update it when an employee moves locations, needs change, or emergency procedures change. Timeframe: Ongoing (2026–2031)

Procurement

The&Partnership Inc. (T&P) is committed to fair and accessible employment practices.

• Where feasible, incorporate accessibility considerations when selecting workplace tools, systems, and vendor services that employees rely on (e.g., learning tools, communications platforms). Timeframe: Ongoing (2026–2031)

Self-service kiosks

The&Partnership Inc. (T&P) is committed to incorporating accessibility features/ considering accessibility for people with disabilities when designing, procuring or acquiring self-service kiosks.

• T&P does not currently use self-service kiosks in Toronto operations. If kiosks are introduced, accessibility will be considered in procurement/design decisions. Timeframe: As required

Training

The&Partnership Inc. (T&P) is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

• Deliver mandatory training for all employees on:
• Customer Service Standard (AODA)
• Ontario Human Rights Code training (as it relates to disability) Timeframe: Launch March 2026; completion due by March 31, 2026; then as part of onboarding for new hires
• Maintain records of the training provided including (at minimum) employee name (or unique identifier), training/module name, completion date, and reporting totals for audit purposes. Timeframe: Ongoing (2026–2031)
• Provide training in respect of any changes to relevant policies. Timeframe: As required
  

Design of Public Spaces

The&Partnership Inc. (T&P) will meet accessibility laws when building or making major changes to public spaces.

• Where changes to our workspace are within our control, we will consider accessibility needs and coordinate with building management as required. Timeframe: As required

The&Partnership Inc. (T&P) will put procedures in place to prevent service disruptions to the accessible parts of our public spaces.

• Use the Notice of Temporary Disruption template and provide alternative arrangements where possible. Timeframe: Ongoing (2026–2031)

Transportation

The&Partnership Inc. (T&P) is committed to accessible transportation services.

• T&P does not provide transportation services as part of Toronto office operations. Timeframe: N/A
  

Other

• Maintain an accessibility compliance evidence file (policies, notices, training records, and plan review/update history) to support ongoing compliance and audit readiness. Timeframe: Ongoing (2026–2031)

For More Information

For more information on this accessibility plan, please contact us at Telephone Number: 416.717.9566 Email Address: operations.toronto@tandpgroup.com

Our accessibility plan is publicly posted on the website

Standard and accessible formats of this document are free on request from Telephone Number: 416.717.9566 Email Address: operations.toronto@tandpgroup.com